COVID-19 FAQs

  • Will we have to wear masks on the transfer bus/taxi?
    • YES
  • Will hand sanitizer be provided at the airport before we get on shuttle/taxi?
    • Based on the protocols we have seen by the government of Jamaica, there is likely to be numerous hand sanitizer dispensaries throughout the airport.  We highly recommend that you bring your own for the transfer to the hotel.
  • Will the resort supply free masks?
    • YES, and the Government of Jamaica requires all visitors to wear masks.
  • When we arrive at the resort will our temperature be taken?
    • YES
      • If so, and the reading is higher than normal, what then? You will be quarantined in a guest room specifically set up for isolation for evaluation
      • If our temperature is fine upon arrival, then we’re good?  Random temperature checks will be conducted during your stay
  • What happens if I show symptoms of COVID-19
    • You will be moved to a specially designated room on property and isolated from all guest and staff.  Local health authorities will be called.  If confirmed with COVID-19, you will be moved off-property to a nearby health care facility for quarantine and treatment.     
  • Will the check-in and check-out process be changed?
    • YES, it will change to accommodate the new social distancing requirements
  • Will there be disinfecting stations at the resort?
    •  YES, for both guests and staff
  • Will there be a change to how our rooms are cleaned?
    •   YES, it will be enhanced to the new COVID-19 protocols
  • How will the main buffet change?
    • To accommodate the COVID-19 protocols for social distancing and hygiene, there will be no self-service buffet, rather staff will happily serve you.
  • Will the main dining room, specialty restaurants and beach grills have changes as far as seating goes?
    •   YES, to accommodate the new social distancing protocols
  • Will there be any changes at the bars, especially the swim-up ones??
    •  YES, to accommodate the new social distancing protocols.
  • Will the pools and hot tubs have any changes as far as amount of people allowed in?
    •   YES, to accommodate the new social distancing protocols
  • Will we be required to social distance anywhere on property?
    •   YES, everywhere until the government lifts that restriction.
  • Will the playroom be open?
    •   The playroom is now open.
  • Will the Gym be open?
    •  YES, but controlled to accommodate the new COVID-19 social distancing protocols and enhanced cleaning procedures.
  • Will the Piano Bar be open?
    •  YES, but controlled to accommodate the new COVID-19 social distancing protocols and enhanced cleaning procedures.
  • Will the Nightclub be open?
    •  YES, but controlled to accommodate the new COVID-19 social distancing protocols and enhanced cleaning procedures.
  • Will Kama Sutra Palace be open?
    •   NO, until the government’s COVID-19 protocols allow us to resume these services 
  • Will the Spa be open?
    •   NO, until the government’s COVID-19 protocols allow us to resume these services
  • Will any of the theme night activities change (foam party, courtyard party, glow party, main stage shows, etc)? 
    • All will have to be adjusted to comply with the new COVID-19 protocols and social distancing.
  • Will the land activities be affected (volleyball, tennis, pickleball)?
    •  All will have to be adjusted to comply with the new COVID-19 protocols and social distancing.
  • Will the watersports have any changes (Scuba – including classes), snorkeling)?
    •  All will have to be adjusted to comply with the new COVID-19 protocols and social distancing.
  • Will the Catamaran still be open for cruises?
    •  All will have to be adjusted to comply with the new COVID-19 protocols and social distancing.
  • Will off property tours/excursions still be available?
    •  All will have to be adjusted to comply with the new COVID-19 protocols and social distancing.
  • Will the gift shop have any restrictions?
    •   YES, but controlled to accommodate the new COVID-19 social distancing protocols and enhanced cleaning procedures.  
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